FAQ.

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    How do I place an order?

    You can place an order directly through our website using the 👉 Plan & Buy feature. Simply customize your modular kitchen, submit your request, and our team will guide you through the next steps.
    Alternatively, you can book an online or in-person consultation for personalized assistance.

    What makes TERMINO different from other kitchens?

    TERMINO redefines the kitchen with modular, sustainable, and minimalist design. We use premium-grade aluminum alloy for unmatched durability, precision, and timeless aesthetics—setting us apart from traditional wooden kitchens.
    Our system is designed with flexibility in mind, allowing for easy adjustments and long-term adaptability to different spaces and lifestyles.

    Does TERMINO ship globally?

    Yes, we offer global shipping to major cities worldwide. Shipping costs and delivery times may vary depending on your location.
    You can view estimated shipping costs during the checkout process or 👉 contact us for more details.

    How easy is it to install TERMINO, and do I need a professional?

    TERMINO is designed for easy, tool-free installation. We recommend having two adults for safe and efficient assembly.
    For water, plumbing, and electrical connections, please consult a licensed professional.

    👉 View the full installation guide

    Can I add or remove modules after purchase?

    Yes, TERMINO’s modular design allows you to easily add, remove, or reconfigure modules at any time to fit your changing needs.
    If you need additional modules or accessories, you can 👉 purchase them directly here to upgrade your system whenever you like.

    Where can I see TERMINO in person?

    You can visit our showroom at 👉 Lobe Block, Berlin to experience TERMINO firsthand.
    We also showcase our products in select partner locations. For the latest updates, check our website or contact us directly.

    What’s the estimated total cost, including shipping and taxes?

    The total cost depends on your location, product configuration, and local taxes.
    You can use our online 3D configurator (coming soon) to view real-time pricing, including shipping estimates. For detailed quotes, feel free to contact us.

    Can TERMINO assist me with the design process?

    Absolutely! We offer 👉 free design consultations with our experts, either online or in our Berlin showroom.
    Share your project details with us, and we’ll help you create the perfect modular kitchen tailored to your needs.

    Products

    What makes TERMINO different from traditional kitchens?

    TERMINO redefines kitchens with a focus on modular design, sustainability, and timeless aesthetics. Unlike traditional fixed kitchens, our system is flexible, easy to adjust, and made with premium-grade aluminum alloy for superior durability.
    Our patented design ensures long-lasting quality, allowing you to modify or expand your kitchen as your needs evolve.

    What materials are used, and are they sustainable?

    TERMINO modules are crafted from premium, sustainable materials designed for durability and environmental responsibility:

    • 304L Stainless Steel (from Italy): Known for its superior corrosion resistance and durability, providing a sleek, modern finish.

    • 6-Series Recycled Aluminum: This high-quality aluminum undergoes CNC precision machining, sandblasting, and anodizing treatment to create a refined, durable surface with excellent structural integrity.

    • Solid German Oak Wood: Sourced sustainably, offering timeless natural beauty and exceptional longevity.

    All materials are carefully selected to ensure long-term performance, minimal maintenance, and an elegant, modern look.

    What appliance brands are compatible with TERMINO?

    TERMINO is compatible with most appliance brands thanks to our universal sizing. While we collaborate with brands like BORA, Bosch, Foster, Quooker, Pitt Cooking, and Quadro Design, you can easily integrate appliances from other major brands available in your region.

    Can TERMINO modules be relocated if I move homes?

    Yes, TERMINO’s modular design allows you to easily disassemble, relocate, and reassemble your kitchen in a new space.
    If you're curious about the process, 👉 watch our installation video here to see how simple it is.

    How do I care for my TERMINO modular system?

    To maintain the quality and appearance of your TERMINO modular system, follow these care guidelines based on the materials we use:

    • 304L Stainless Steel (from Italy):
    Clean regularly with a soft cloth and mild detergent. Wipe along the grain to prevent scratches. Avoid harsh chemicals or abrasive pads to maintain the surface’s sleek finish.

    • 6-Series Recycled Aluminum:
    Use a damp cloth with mild soap for daily cleaning. For tougher stains, gently wipe with a non-abrasive sponge. The anodized surface requires no polishing, making it easy to maintain.

    • Solid German Oak Wood:
    Dust regularly and apply natural wood oil periodically to preserve its texture and prevent drying or cracking. Keep away from prolonged exposure to direct sunlight or high humidity to maintain its natural beauty.

    Do you offer customization services?

    Yes, we offer customization options to meet your specific needs. You can adjust dimensions, finishes, and configurations to fit your space perfectly.
    For personalized solutions, please submit a request through our 👉 Plan & Buy page or book a consultation with our experts.

    Ordering & Payment

    How do I place an order?

    You can place an order through our website by using the 3D configurator (Coming soon) to customize your kitchen.
    Alternatively, you can 👉 send us a request or book a meeting with one of our experts for personalized assistance.

    What are the steps for purchasing TERMINO?

    1. Customize: Use the 3D configurator (coming soon) to design your kitchen.

    2. Consult: Book a meeting or send a request for expert advice (optional).

    3. Order: Confirm your design and place an order with a €500 deposit.

    4. Production & Delivery: Your order will be processed and delivered within 8–12 weeks.

    Do you provide customization services?

    Yes, we offer customization options for dimensions, finishes, and configurations to fit your space perfectly.
    Simply share your project details via our Plan & Buy page or book a meeting with our design experts.

    What is the price range of TERMINO?

    All TERMINO systems and modules have transparent pricing available directly on our SHOP page.
    For detailed pricing, please refer to our brochure & pricing or use the 3D configurator for an instant quote.

    What forms of payment do you accept?

    We accept credit cards, bank transfers, and PayPal.
    For larger orders or B2B transactions, we also support direct bank payments for secure processing.

    Is VAT included in the final price?

    Yes, for orders within the EU, VAT is included in the final price.
    For international orders outside the EU, VAT is not included, and customers may be responsible for local duties or taxes.

    Does TERMINO offer financing or payment plans?

    Currently, we do not offer financing directly. However, you can arrange payment plans through your bank or financial institution if needed.
    For B2B clients, we’re open to discussing flexible payment terms based on the project scope.

    Shipping

    Does TERMINO ship globally?

    Yes, TERMINO offers worldwide shipping. We work with trusted logistics partners to ensure safe and timely delivery to most countries.

    How long does delivery take?

    Delivery typically takes 8–12 weeks from order confirmation, depending on your location and the complexity of your customizations.

    How much does shipping cost?

    Shipping costs vary based on your location, order size, and delivery method.
    The exact shipping fee will be calculated at checkout after you enter your delivery details.
    Currently, we do not offer free shipping, but we work with trusted logistics partners to ensure competitive rates.

    Can I choose my delivery date?

    While we can't guarantee specific dates, we will coordinate with you to arrange the most convenient delivery time possible.

    How will my order be delivered?

    • For European orders, we use local freight services to ensure fast and efficient delivery.

    • For international orders, we deliver via air freight for quicker transit times.

    • Each TERMINO module is securely packed and shipped with a pallet to guarantee safe handling during transport.

    How do I track my order?

    Once your order is shipped, we’ll send you a tracking number via email, allowing you to monitor the delivery status at any time.

    Installation

    How easy is it to install a TERMINO kitchen?

    TERMINO is designed for easy self-installation. Most modules can be assembled by two adults without professional help.
    You can also watch our installation guide video for step-by-step instructions.

    Do I need to hire a professional installer?

    No, professional installation is not required. However, for complex tasks like plumbing or electrical work, we recommend hiring a licensed technician.

    Do you offer installation support?

    Yes, we provide detailed installation guides and virtual support if needed. For customers in Berlin, we also offer on-site installation services upon request.

    Can TERMINO modules be adjusted after installation?

    Yes, TERMINO’s modular design allows for easy adjustments or reconfiguration even after installation, providing flexibility as your needs change.

    Returns & Warranty

    What is TERMINO's return policy?

    TERMINO offers a 14-day return policy starting from the date of delivery. No returns will be accepted after this period.

    Return Policy by Region:

    • EU (European Union): In accordance with EU Consumer Rights Directive, you have 14 days to return your order without providing a reason.

    • USA: Returns are accepted within 14 days of delivery. Items must be unused, in original condition, and with all packaging intact.

    • International (Outside EU & USA): Returns must be requested within 14 days. Customs duties and shipping fees are non-refundable.

    Important Conditions:

    • Return shipping costs are the buyer’s responsibility.

    • Products must be in original, unused condition with original packaging.

    • Custom-made or personalized products cannot be returned unless defective or damaged upon delivery.

    • We recommend using a trackable shipping service for returns.

    How do I initiate a return?

    Please contact us with your order details. We’ll guide you through the return process and arrange for the product to be picked up.

    When will I receive my refund?

    Refunds are processed within 7–14 business days after we receive and inspect the returned item.

    Do you offer product warranties?

    Yes, TERMINO products come with a 2-year warranty covering manufacturing defects.

    • Natural Variations: Minor natural marks from handcrafted production are not considered defects and are not valid reasons for returns.

    • Appliances & Accessories: Warranty conditions for appliances and accessories follow the terms set by our partner brands (e.g., BORA, Bosch).


    • Please refer to our TERMINO limited warranty for details.

    What if my product is damaged during delivery?

    If your item arrives damaged, please report it within 48 hours of delivery with photos. We’ll arrange a replacement or repair as soon as possible.

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