GERMANY AND EU CUSTOMERS
WE UNDERSTAND YOUR CONCERNS. TO INITIATE A RETURN, PLEASE ENSURE THAT THE ITEMS ARE IN GOOD, UNUSED CONDITION AND IN THEIR ORIGINAL PACKAGING. FOR ADDED PROTECTION, WE RECOMMEND INSURING THE RETURN DELIVERY AS YOU ARE RESPONSIBLE FOR THE GOODS UNTIL THEY REACH US. TO FACILITATE TRACKING, WE ADVISE USING A RELIABLE AND TRACKABLE SHIPPING METHOD, WITH THE SHIPPING FEE COVERED BY YOU. TO START THE RETURN PROCESS, PLEASE EMAIL US: INFO@TERMINO.GMBH OR FILL OUT OUR CONTACT FORM. UNDER THE CONSUMER CONTRACTS REGULATIONS, IF YOU'RE WITHIN THE EU AND CANCEL YOUR ORDER WITHIN 14 WORKING DAYS OF RECEIVING IT, YOU'RE ENTITLED TO A FULL REFUND, INCLUDING THE ORIGINAL DELIVERY COST. THIS POLICY ALSO APPLIES TO ORDERS CANCELED BEFORE THEY'RE DISPATCHED. IF YOU WISH TO CANCEL YOUR ORDER, PLEASE REACH OUT TO US VIA EMAIL OR OUR CONTACT FORM.
US CUSTOMERS
FOR US CUSTOMERS ONCE PRODUCTS SHIP FROM THE GERMANY, ALL SALES ARE FINAL. WE WILL ACCEPT 30 DAYS CANCELLATION OF YOUR ORDER FOR ITEMS THAT HAVE NOT SHIPPED OR THAT ARE ON BACKORDER. IF YOU WISH TO CANCEL YOUR ORDER YOU MUST CONTACT US. YOU WILL THEN BE ENTITLED TO A REFUND, WHICH WILL BE PAID IN THE SAME FORM ORIGINALLY USED FOR THE PURCHASE, BUT IN ANY EVENT WITHIN 30 DAYS. YOU MUST ARRANGE AND PAY THE SHIPPING COSTS OF RETURNING THE ITEM(S) TO TERMINO. WHILE IN YOUR POSSESSION, YOU MUST KEEP ANY ITEMS YOU INTEND TO RETURN TO US IN GOOD, UNUSED, CONDITION, AND IN THEIR ORIGINAL PACKAGING.
OUTSIDE THE EUROPEAN/ BUSINESS CUSTOMERS
FOR OUTSIDE THE EUROPEAN/ BUSINESS CUSTOMERS WE WILL ONLY ACCEPT RETURNS IF WE ARE INFORMED IN WRITING WITHIN 48 HOURS OF DELIVERY.YOU MUST ARRANGE AND PAY THE SHIPPING COSTS OF RETURNING THE ITEM(S) TO TERMINO. WHILE IN YOUR POSSESSION, YOU MUST KEEP ANY ITEMS YOU INTEND TO RETURN TO US IN GOOD, UNUSED, CONDITION, AND IN THEIR ORIGINAL PACKAGING.
